Welcome to VIJIYAAT GLOBAL (OPC) PRIVATE LIMITED. We value your trust and aim to provide you with high-quality, handcrafted home décor items made with care and tradition. Customer satisfaction is our top priority, and we are committed to ensuring a smooth and transparent return and refund process.

Please take a moment to read our Return and Refund Policy carefully before making a purchase. By placing an order on https://vijiyaatglobal.online, you agree to the terms outlined below.

1. Return Eligibility

We accept return requests under the following conditions:

  • The return request is initiated within 7 days of the delivery date.
  • The product must be unused, unwashed, and in its original packaging.
  • The item must be in the same condition as received, without any damages, alterations, or signs of wear.
  • A proof of purchase, such as the order number or invoice, must be provided.

2. Non-Returnable Items

Due to the handcrafted nature of our products, the following items are not eligible for return or exchange:

  • Customized or personalized items (e.g., engraved, monogrammed, or made-to-order products)
  • Items purchased on clearance or during special sales
  • Products damaged due to misuse, negligence, or improper care

3. How to Initiate a Return

To initiate a return request, please contact our customer support team:

📧 Email: Vijiyaatglobalpvt.ltd@gmail.com
📞 Phone: 9500471084

Please include the following information in your email:

  • Your full name and contact number
  • Order ID or invoice number
  • Reason for return
  • Photos of the product (if damaged or defective)

Once your return request is reviewed and approved, we will send you detailed instructions on how to ship the item back to us.

Note: Customers are responsible for the return shipping costs unless the item was received in damaged or defective condition.

4. Damaged or Defective Items

We take utmost care while packing and shipping your order. However, in the rare event that you receive:

  • An incorrect item
  • A damaged product
  • An item with manufacturing defects

Please notify us within 48 hours of delivery with clear photos of the product and the packaging. Once verified, we will arrange a replacement at no additional cost or issue a full refund.

5. Refund Process

After we receive the returned product and inspect its condition, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be processed and credited to your original method of payment (e.g., credit/debit card, UPI, net banking).
  • Refunds typically take 4 to 5 working days to reflect in your account, depending on your bank or payment provider.

We do not issue refunds to any other account or mode of payment.

6. Order Cancellations

Orders can be cancelled within 12 hours of placing the order or before the item is shipped. Once the product is dispatched, cancellation is no longer possible, and the return policy will apply.

7. Exchange Policy

We do not offer direct product exchanges at this time. If you would like a different item, please return the original product (if eligible), and place a new order separately.

8. Contact Information

For any questions or assistance related to your order, returns, or refunds, please reach out to us:

VIJIYAAT GLOBAL (OPC) PRIVATE LIMITED
📧 Email: Vijiyaatglobalpvt.ltd@gmail.com
📞 Phone: 9500471084
🌐 Website: https://vijiyaatglobal.online

Thank you for shopping with Vijiyaat Global. Your support helps us promote and preserve traditional Indian craftsmanship. We’re always here to ensure your experience is exceptional.